Privacy Policy

Last updated: June 2025

1. Introduction

This Privacy Policy describes how Kreatorku Indonesia ("we," "our," or "us"), operating the Akksi platform at akksi.id, collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring transparency in our data practices.

2. Information We Collect

2.1 Personal Information You Provide

When you use our platform, we may collect the following information:

  • Account Information: Name, email address, phone number, password
  • Profile Information: Profile photos, bio, preferences, role preference (organizer/visitor)
  • Event Information: Event details you create or register for
  • Payment Information: Billing details, payment method information (processed securely by our payment partners)
  • Communication Data: Messages, support tickets, feedback
  • Identity Verification: Documents for verification purposes when required

2.2 Information Automatically Collected

We automatically collect certain information when you use our platform:

  • Usage Data: Pages visited, features used, time spent on platform
  • Device Information: Device type, operating system, browser type, IP address
  • Location Data: General location based on IP address (not precise location unless you explicitly provide it)
  • Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction data from Xendit, Midtrans, and Stripe
  • Analytics Services: Usage analytics from Google Analytics, Mixpanel, and Amplitude
  • Social Media: Public profile information if you connect social accounts

3. How We Use Your Information

We use your information for the following purposes:

  • Platform Operation: Provide and maintain our services, process transactions
  • Account Management: Create and manage your account, authenticate users
  • Event Services: Facilitate event creation, ticket sales, and attendee management
  • Communication: Send notifications, updates, customer support responses
  • Analytics: Understand platform usage, improve our services
  • Legal Compliance: Comply with legal obligations and prevent fraud
  • Marketing: Send promotional content (with your consent)

4. Information Sharing and Disclosure

4.1 With Your Consent

We share information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with trusted third-party service providers:

  • Payment Processing: Xendit, Midtrans, Stripe for secure payment processing
  • Analytics: Google Analytics, Mixpanel, Amplitude for usage analysis
  • Cloud Services: Hosting and infrastructure providers
  • Email Services: For sending notifications and communications

4.3 Event Organizers

When you purchase tickets or register for events, we share relevant information (name, contact details, ticket information) with event organizers to facilitate event management.

4.4 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

4.5 Business Transfers

In case of merger, acquisition, or asset sale, your information may be transferred as part of the business assets.

5. Data Security

We implement comprehensive security measures to protect your information:

  • Encryption: Data transmission and storage encryption
  • Access Controls: Limited access to personal information
  • Regular Updates: Security system maintenance and updates
  • Monitoring: Continuous monitoring for security threats

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services through analytics

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, and correct your personal information through your account settings.

7.2 Data Portability

You can request a copy of your personal data in a machine-readable format.

7.3 Deletion

You can request deletion of your account and personal data, subject to legal requirements.

7.4 Communication Preferences

You can opt out of marketing communications while still receiving essential service notifications.

7.5 Cookie Management

You can manage cookie preferences through your browser settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Functions: Authentication, security, basic functionality
  • Analytics: Understanding usage patterns and improving services
  • Preferences: Remembering your settings and preferences
  • Marketing: Delivering relevant content and advertisements

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

9. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

  • Payment Processors: Xendit, Midtrans, Stripe
  • Analytics: Google Analytics, Mixpanel, Amplitude
  • Google OAuth: Akksi uses Google OAuth to authenticate users. We collect and use your basic profile information (name, email) to create your account and personalize your experience.

    We do not share your personal data with third parties, except as required by law or to provide core platform functionality.

    You can revoke access to your Google data at any time from your Google account settings.

We encourage you to review their privacy policies to understand how they handle your information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • Email notifications
  • Platform announcements
  • Updated date at the top of this policy

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: [email protected]
  • Company: Kreatorku Indonesia
  • Address: Skystar Ventures Coworking Space, Multimedia Nusantara University, New Media Tower Lv.11 & 12, Jl. Boulevard Raya Gading Serpong, Curug Sangereng, Kec. Klp. Dua, Kabupaten Tangerang, Banten 15811

14. Compliance with Indonesian Law

This Privacy Policy is designed to comply with Indonesian data protection laws and regulations. We are committed to meeting all applicable legal requirements for data protection and privacy.

15. Effective Date

This Privacy Policy is effective as of January 2024 and applies to all information collected before and after this date.

Note: This Privacy Policy explains our data practices in detail. If you have any questions or concerns about how we handle your personal information, please don't hesitate to contact us.